Privacy Policy of Grâce SAS

Preamble

Grâce attaches great importance to the protection of your personal data and the respect of your privacy. As a platform dedicated to luxury goods insurance, Grâce is required to collect and process various personal information for which we ensure a high level of compliance and security.
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Integrity and independence: Grâce values your trust. That is why we do not sell your personal data and remain independent, ensuring that we never share your information with third parties without your explicit authorization. We adhere to the principle of minimization, collecting only the essential data for our mission.
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Enhanced security: At Grâce, the protection of your data is a priority. We continuously invest in strong technical and organizational measures to ensure optimal security for our clients.
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Respect for your privacy: When developing new services or features, Grâce is committed to respecting the principle of privacy by design, thus integrating the principles of the GDPR from the early stages.

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1. Introduction

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We, Grâce, are committed to protecting the privacy of our users. This privacy policy aims to inform you about how we collect, use, disclose, and protect your information.

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2. Collection of Information

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When you use our platform, we collect information such as:

● Contact details (name, address, email address)

● Purchase details (items purchased, purchase date)

● Claims information (description of the incident, provided evidence)

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3. Use of Information

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Your information is used solely for:

● Processing claims

● Analyzing incident trends

● Improving our services

● Communicating with you

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4. Sharing of Information

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We do not sell, rent, or share your personal information with third parties for commercial purposes without your explicit consent. We may share your information with:

● Luxury houses for warranty purposes

● Competent authorities in case of investigation

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5. Security

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We use appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

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6. Your Rights

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You have the right to access, correct, delete, or restrict the use of your personal information at any time. You can also request us not to process your personal data for marketing purposes.

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7. Modifications

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We may occasionally modify this privacy policy. In case of significant changes, we will inform you by email or through our platform.

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8. Recipients of Data Collected by Grâce

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Internal Recipients

Within Grâce, the collected information is mainly exchanged and shared between our different entities to ensure quality service and effectively meet your needs.

‍External Recipients

In order to provide impeccable service, Grâce collaborates with various partners and external service providers:

Insurance Partners: Chubb Ltd

Key Service Providers: Amazon AWS

Each of these partners is carefully selected to ensure the security, confidentiality, and integrity of your data.

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9. How does Grâce protect the security of your data?

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Technical Measures:

● Strict password requirements: When creating your account on Grâce, a rigorous password policy is applied.

● Full encryption: All data, when in transit or stored on our servers, is systematically encrypted.

● Dedicated security team: We have a specialized team responsible for incident management, security protocol monitoring, and ensuring the constant effectiveness of our protection measures.

● Rigorous access controls: Access to our platform is secured through defenses against forced access attempts, access from multiple locations, and repeated access from the same IP address.
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Organizational Measures:

● Physical security: Our premises are physically protected with strict access control.

● Traceability: All connections are recorded and traced to ensure full transparency.

● Authorization management: A detailed policy governs the permissions of each staff member with access to the data.

● Authentication protocols: Access to data requires authentication through personal credentials and secure, confidential passwords.

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10. Contact Us

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For any questions regarding this privacy policy, please contact us at [care@grace-technology.io].

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